Frequently Asked Questions

Clubbr is a student ticket resale marketplace. Whether you’re looking for a last-minute ticket or have a spare one to sell, Clubbr makes it easy to buy and sell directly with other students, without the hassle of group chats, DMs or bank transfers.

Clubbr is exclusively for students at supported universities. You’ll need to verify your university email address to use the marketplace, helping us keep Clubbr within student communities.

Clubbr operates separate marketplaces for different university communities. Your account is linked to a marketplace based on your university, so you’ll only see tickets relevant to your student community.

Clubbr is an independent student ticket marketplace. We’re not officially affiliated with the universities or venues whose tickets are resold on the platform.

Browse available tickets, choose a listing and pay securely through Clubbr. Once your payment is complete, your ticket will normally be ready to download straight away.

No! Unlike buying through group chats or social media, there’s no need to message sellers or arrange bank transfers. Everything from payment to ticket delivery happens directly through Clubbr.

Your tickets are available to download immediately after checkout and can be accessed again at any time from the My Tickets page in your account.

Only university email verified students can sell tickets on Clubbr. Sellers are required to provide genuine, unused tickets, and payments are handled securely through the platform. If something goes wrong, our team can investigate and arrange refunds where appropriate.

A small service fee may be added at checkout to help us run the platform. You’ll always see the full price, including any fees, before confirming your purchase.

Sign in with your verified university account, select Sell a Ticket, upload your ticket and enter its details. Set your asking price, publish your listing and you’re ready to go.

You can list genuine, unused event tickets that you own and are permitted to resell or transfer. Make sure all details are accurate and disclose any entry restrictions, particularly where tickets are named or require specific identification.

Yes, you can set your own asking price when creating a listing. Just make sure your price complies with any restrictions imposed by the event organiser and applicable rules.

Yes. You can cancel an unsold listing at any time. If you want to change its details or price, simply remove it and create a new listing. Once a ticket has sold, it can no longer be cancelled this way.

You’ll receive an email confirming the sale, and your ticket will be delivered to the buyer automatically. There’s nothing else you need to send or arrange. Once sold, you must not use or transfer the same ticket elsewhere.

We aim to initiate seller payouts within 48 hours after the event has ended. Your bank may take additional time to process the payment, and payouts may be delayed if there’s an issue that needs investigating.

Nothing to worry about. Your ticket remains yours, and the listing will no longer appear in the marketplace after the event has passed.

We need your bank details to send you the money from your ticket sales. These details are used for processing payouts and are not shown publicly to buyers.

If you experience a problem using your ticket, gather any relevant evidence, such as screenshots or information from venue staff, and contact us at [email protected] or via Instagram within 24 hours after the event ends. We’ll investigate what happened and issue a refund where appropriate.

Yes, if there’s a genuine issue with your ticket, such as it being invalid, already used or significantly different from what was advertised, you may be eligible for a refund. Contact us within 24 hours after the event ends with any supporting evidence so we can review your case.

Cancellations and postponements are generally handled by the original event organiser or ticket provider. Refund or transfer arrangements depend on the event’s policies and your applicable rights. If you’ve purchased a resale ticket through Clubbr and need assistance, get in touch with us.

We take reports of invalid or misrepresented tickets seriously. We can investigate the transaction, request evidence, restrict seller accounts, withhold outstanding payouts and arrange refunds where appropriate.

Verification emails can sometimes take a few minutes to arrive, particularly with university email systems. Check your junk or spam folder, make sure you’ve entered the correct address and try requesting another code. If you’re still having trouble, contact us.

For any questions or issues, email us at [email protected] or send us a message on Instagram @clubbr.uk. Include your order details if your enquiry relates to a purchase so we can help you more quickly.