Welcome to Clubbr.
These Terms of Service (“Terms”) govern your access to and use of Clubbr, including Clubbr Marketplace and Clubbr Events (together, the “Services”).
Clubbr is operated by Anuj Attarde trading as Clubbr (“Clubbr”, “we”, “us” or “our”).
Clubbr Marketplace enables eligible users to list, buy and sell event tickets.
Tickets listed on the Marketplace are offered by independent sellers. Unless expressly stated otherwise, the contract for the ticket being resold is between the buyer and seller, not Clubbr.
Clubbr provides the technology and transaction services used to facilitate purchases, delivery and payouts. We are not the original ticket issuer, event organiser or venue operator for Marketplace tickets.
Clubbr Events provides online ticketing services to societies, student organisations and other event organisers (“Organisers”).
For Clubbr Events, the identified Organiser is responsible for the event itself, including its programme, venue arrangements, attendance rules, admission policies and event-specific conditions.
Clubbr provides ticketing and related administrative services, which may include accepting payments, issuing tickets, maintaining attendee records and providing ticket scanning facilities.
Where agreed with an Organiser, Clubbr acts as its ticketing and payment collection agent. The identity of the Organiser and applicable conditions should be displayed as part of the event’s purchase information.
Clubbr’s involvement in administering ticket sales does not by itself mean Clubbr organises, promotes or operates the event. Clubbr remains responsible for its own obligations under applicable law.
Clubbr is not operated by or officially endorsed by the University of Warwick. Individual events may be organised by societies or other organisations affiliated with the University.
You must be at least 18 years old to use Clubbr and must satisfy any higher age requirement applicable to an event.
Marketplace accounts are intended for eligible University of Warwick students. You must provide a valid Warwick email address and complete any verification steps required by Clubbr.
Verification of an email address establishes control of that address; it does not guarantee that a user, listing or ticket is trustworthy.
Eligibility for Clubbr Events varies by event. Some events may be open to the public, while others may be restricted to students, society members or another specified group.
Organisers may require evidence of eligibility. Ticket purchasers are responsible for satisfying the conditions disclosed before purchase. Where guest checkout is enabled, purchasing a ticket does not necessarily require a Clubbr account.
You must provide accurate information, protect your account access and notify us promptly if you suspect unauthorised activity. You must not impersonate another person, deliberately provide false eligibility details or use an account without authorisation.
We may restrict accounts reasonably suspected of fraud, misuse or violation of these Terms.
By listing a ticket, you confirm that:
You must provide applicable ticket information required by law, including the original face value, seating or standing area information, and restrictions on use where relevant.
Some organisers require the name on a ticket to match the attendee’s identification or restrict transfers. You must disclose known restrictions before listing. The fact that a ticket has been listed on Clubbr does not mean the original organiser has approved its transfer. Clubbr cannot override lawful admission requirements imposed by an organiser or venue.
You must not list counterfeit, duplicated, stolen, already-used or materially misrepresented tickets, or tickets you are not entitled to transfer. Clubbr may remove listings, restrict access or investigate suspicious activity.
Before purchasing, buyers should review the listing, event date, price, restrictions and entry requirements.
Venue admission remains subject to the rules and decisions of the relevant organiser or venue, provided those rules and decisions comply with applicable law. Purchasing a ticket through Clubbr does not guarantee admission in circumstances outside Clubbr’s control.
These provisions do not remove any legal rights a buyer may have where a ticket is invalid, materially misdescribed or otherwise fails to meet applicable legal requirements.
Tickets purchased through Clubbr may not be relisted through Clubbr unless an expressly supported resale process permits it.
Marketplace purchases are normally final once completed. There is ordinarily no discretionary refund simply because a buyer changes their mind or can no longer attend. This does not affect applicable statutory rights or rights arising from a seller’s misrepresentation or breach of contract.
Buyers must normally report problems involving invalid, duplicated, already-used or materially misdescribed Marketplace tickets to Clubbr within 24 hours after the event ends.
This deadline applies to Clubbr’s ordinary Marketplace dispute investigation process. Reports submitted outside that period may be harder to investigate and may fall outside our normal internal dispute process.
The reporting deadline does not extinguish statutory rights or prevent a person from using any legally available payment dispute or chargeback procedure.
Clubbr may request relevant evidence from buyers and sellers, including ticket information, purchase records and evidence concerning admission. We may investigate reports and take proportionate action, including restricting accounts, suspending listings, withholding outstanding payouts or arranging refunds where appropriate.
A report does not automatically entitle a buyer to a refund, and Clubbr does not guarantee a particular investigation outcome.
Sellers remain responsible for providing tickets that comply with their listings and applicable obligations. Where a seller has provided an invalid or materially misrepresented ticket, Clubbr may take reasonable steps to recover associated losses or refunded amounts from the seller, subject to applicable law and the circumstances of the transaction.
Payments are handled using third-party payment service providers, including Stripe. Available payment methods and total charges are displayed during checkout.
Clubbr aims to initiate Marketplace seller payouts within 48 hours after the relevant event has ended, rather than within 48 hours of the ticket sale.
This is an operational target, not a guarantee that money will reach the seller’s bank account within that period. Payment processing times, weekends, bank holidays and banking arrangements may affect when funds become available.
Clubbr may reasonably delay or withhold a payout where necessary because of:
We will aim to resolve payment holds within a reasonable period.
Sellers are responsible for providing accurate payout information. We process and protect bank information as described in our Privacy Policy. We may require verification before processing or changing payout instructions.
Where a transaction is reversed or refunded, related seller payments may be adjusted or recovered where lawful and appropriate.
Tickets purchased through Clubbr Events are issued for events managed by the Organiser identified in the event information. The Organiser determines the event’s attendance conditions, eligibility criteria, schedule, venue rules and ticket restrictions, subject to applicable law. Clubbr provides the ticketing infrastructure and administrative services.
Individual events may have additional terms governing:
Where applicable, these conditions must be made available before purchase. Event-specific conditions supplement these Terms and govern the relevant event arrangements. They cannot override statutory rights or remove Clubbr’s own legal obligations.
Where enabled, users may purchase tickets without registering for a Clubbr account. Guest purchasers must provide information reasonably required to process and deliver their tickets. Guest checkout does not exempt purchasers from applicable event conditions.
Following successful payment and satisfaction of any required approval checks, tickets will normally be issued electronically. Tickets may include unique identifiers or QR codes used for entry validation. Purchasers must safeguard tickets and avoid sharing ticket codes with unauthorised individuals.
Clubbr or authorised event staff may validate tickets using scanning tools. A ticket may be rejected if it has already been used, is invalid, has been cancelled or fails to satisfy applicable admission conditions. Technical validation does not override the Organiser’s lawful admission rules.
Certain ticket releases may require the purchaser or attendee to satisfy membership or other eligibility conditions. Where manual approval is required:
The applicable event or release conditions will explain the consequences of rejection, including refund arrangements. A purchase subject to approval does not guarantee approval.
If approval is refused, Clubbr will arrange any refund due under the applicable disclosed terms and law. Fees may only be retained where properly disclosed and legally permissible. Clubbr may administer approval, but the Organiser is generally responsible for establishing and applying its membership eligibility requirements.
If an event is cancelled, refund arrangements will be handled in accordance with applicable consumer law and the Organiser’s lawful, disclosed event conditions. Clubbr may process refunds under the Organiser’s instructions as its ticketing agent. Ticket prices and booking fees will be treated in accordance with disclosed conditions and statutory requirements.
Where an event is postponed or materially changed, the Organiser is responsible for deciding and communicating available arrangements, subject to purchasers’ legal rights. Clubbr may assist with communications and eligible refunds.
Unless event conditions or applicable law provide otherwise, purchasers should not assume a refund simply because they cannot or no longer wish to attend. For leisure activities on a specified date or period, the ordinary 14-day distance-selling cancellation right will generally not apply where the relevant statutory exception is satisfied. This does not remove other applicable consumer rights.
The Organiser or venue may refuse admission where a purchaser fails to satisfy valid and properly disclosed entry conditions. Refund eligibility depends on the circumstances, event conditions and law.
Purchasers should contact Clubbr support or follow the Organiser’s specified refund process. Clubbr may need to consult the Organiser before processing a request. The Marketplace’s 24-hour internal reporting deadline does not automatically apply to Clubbr Events purchases.
Tickets may be transferred only where the relevant Organiser permits transfers and a supported transfer mechanism is available. Transfers may be restricted to eligible attendees or require verification. An unauthorised transfer may result in refusal of admission where the restriction is lawful and properly disclosed. Clubbr Events tickets are not automatically eligible for resale through Clubbr Marketplace.
Clubbr may charge buyer fees, seller fees or ticketing service fees. Applicable prices, fees and the total amount payable will be disclosed before payment is confirmed. Fee refundability depends on disclosed terms, circumstances and legal requirements. Clubbr does not guarantee that all payment methods will be available for every transaction.
You must not:
We may apply reasonable restrictions to protect users, organisers and the Services.
Organisers and authorised administrators are responsible for ensuring event information, admission rules, membership requirements and instructions given to Clubbr are accurate and lawful. They must use attendee information only for legitimate, appropriately disclosed purposes, comply with data protection requirements and restrict access to authorised staff.
Clubbr may suspend organiser access where reasonably necessary to address misuse, security risks or serious breaches. Separate agreements may apply between Clubbr and Organisers; those agreements do not remove purchasers’ statutory rights.
Users retain their rights in content they lawfully submit. By submitting content, users grant Clubbr a limited licence to store, display, transmit and process it as reasonably necessary to operate the Services. Users must not submit content that infringes another person’s rights or violates law. Clubbr retains its rights in its website, software, branding and proprietary materials.
We aim to keep Clubbr reliable and available but cannot guarantee uninterrupted access. Third-party services, venues, payment providers and communications networks may experience disruptions beyond our reasonable control. Clubbr is not responsible for organising or operating third-party events merely because tickets are purchased through the platform.
Nothing in these Terms removes responsibility Clubbr may have for its own failure to exercise reasonable care and skill or for other obligations imposed by law.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Nothing removes applicable consumer rights or remedies.
Subject to those protections, Clubbr is not responsible for losses caused solely by independent sellers, organisers or venues where those losses are outside Clubbr’s legal responsibility and reasonable control. We are not responsible for losses arising from users breaching properly disclosed and lawful ticket restrictions. Any limitation applies only to the extent lawful and fair under consumer protection legislation.
Clubbr may suspend or terminate access where reasonably necessary because of fraud, security risks, material misuse, repeated breaches or legal requirements. Where practicable and appropriate, we may explain the restriction. Termination does not automatically remove outstanding contractual obligations or legally required records.
We may update these Terms to reflect changes to our Services, operations or legal requirements. Material changes will be communicated where reasonably appropriate. Changes will ordinarily apply prospectively and will not retrospectively remove rights or materially alter concluded transactions where doing so would be unlawful or unfair. The current version will be available on this page.
These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections. Nothing removes rights concerning the jurisdiction of courts that consumers are entitled to under applicable law.
For questions about Clubbr, ticketing, disputes or these Terms, email [email protected].